Frequently Asked Questions | Keyhome

Frequently Asked Questions | Keyhome

 

FAQ – Frequently Asked Questions

 

1. What payment methods do you accept?

We accept secure payments with credit/debit card, Apple Pay, Google Pay, PayPal, bank transfer and 3-instalment payments with Klarna and Scalapay.

All transactions are protected with advanced encryption systems to ensure maximum security.

NB: We do not accept cash on delivery.

For bank transfer payments, please make the transfer to the following IBAN:

KEYHOME DI BEGO ALESSIA
IT46L0880762900000000521587
SWIFT: ICRAITRRBSG

 

2. Is shipping free?

Shipping is free for orders over €49. For orders below this value, a shipping contribution of €5 will be applied at checkout.

 

3. How long will it take to receive my order?

We deliver your products within 72 business hours from order confirmation.
For smaller islands and some hard-to-reach locations, delivery may take a few extra days.

Note: Fragile items like Furniture and Ceramics will not be delivered in 3 days, but a TELEPHONE NOTIFICATION from the courier is included to arrange delivery.

 

4. How do returns work?

You have the right to return items within 14 days of delivery.
Simply contact our customer service: we will provide you with the return label and arrange collection.
The cost of returning the goods will be deducted from the order refund.

 

5. Are the products original and guaranteed?

Absolutely. All our items come from selected suppliers and benefit from a 24-month legal warranty.

 

6. Is it safe to buy online from KeyHome Store?

Yes. Our website uses secure HTTPS connection, certified payment systems, and personal data protection in accordance with GDPR regulations.

 

7. What happens if I am not home at the time of delivery?

The courier will attempt a new delivery or leave the package at a partner collection point near you, so you can pick it up at your convenience.

 

8. Can I receive assistance before and after purchase?

Certainly! Our customer service is always available via email and chat to help you with product selection and any post-sales requests.

 

9. Can I request an invoice?

Yes, to request an invoice, please send your request by email to clienti@keyhomestore.xyz and we will send it to you shortly.

 

10. Why choose KeyHome Store?

  • Carefully selected Italian design.

  • Guaranteed quality and original items.

  • Free and fast shipping throughout Italy.

  • Easy and free returns within 14 days.

  • Dedicated customer service always by your side.